1. Status of this policy
This page is a proposed policy draft, not a finalized commercial commitment. Hacktica must approve clear refund eligibility rules and timeframes before accepting real payments.
2. Digital goods and course access
Because digital files and online lessons can be accessed immediately, refund eligibility may differ from physical products. Any limitations must be clearly disclosed before purchase and must respect mandatory consumer protections.
3. Cases to review
- Duplicate or unintended duplicate successful charges.
- Payment confirmed but a purchased item is not made available within the published delivery period.
- Corrupted or materially incorrect files that cannot be repaired or replaced.
- A course or download withdrawn by Hacktica before its advertised access was provided.
4. Request process
Submit a request through the Contact page with your registered email, order identifier, purchase date and brief explanation. Do not submit card PINs, passwords or full card numbers. The team should acknowledge, investigate and respond within published support timeframes.
5. Approved refunds
Where approved, refunds should be initiated through the original payment method whenever possible and may take additional time to be credited by the payment provider or bank. Final resolution and processing timeframes must be added before launch.
6. Subscription cancellation
The current MVP does not implement recurring subscriptions. If subscriptions are added, cancellation terms, renewal notices and a self-service cancellation method must be provided before selling them.